Terms of use of the web site diofil.com «Diofil Creations».

The use of this web site (diofil.com called from now on, upon the sake of brevity «the Site») either for ordering products for use, or for the services displayed on it, for simple navigation or for any other use, indicates a prior agreement of the user – visitor with these Legal Terms of Use, which we ask you to read carefully before any prior use.

These Terms, together with the tools Help, Search, and Use of the Site, are listed below and describe the rights and obligations between  the owner of the Site firm under the name “D. Koukouras and Co “and all of you who will visit the website. These terms aim to serve you at the most possible and safer way, when searching the site for acquiring the products you wish to buy from our store.

1. Intellectual Property

Any material, trademark, distinctive feature and other content of this Site is an asset of the company “D. Koukouras and Co. Ltd. “and is subject to the relevant legislation on the protection of intellectual property. It is forbidden to reproduce its content (all or part of it) for any use or exploitation as well as the removal – conversion – copying – renting – lending – display – publication and promotion for any reason, without the permission of the company ” D. Koukouras and Co Ltd. “and the entities who have given the materials, designs and pictures to promote their products to it.

The contents of the Site are only used for information during the process of searching for acquiring the company’s products by prospective buyers. Material from this site may not be used in any illegal manner.

1. Right to modify / renew terms and conditions

The owner company reserves the right to modify or renew these terms and conditions.  She undertakes the obligation to update this text and its respective help pages in every case of any change or addition to the terms.

1. Applicable International and European law

These terms and conditions of use and all transactions made through this Website are governed by and supplemented by international and European legislation (law), which regulates issues related to e-commerce  as well as the Law of Consumer Protection (Law 3587/2007) and the Law of Electronic Commerce (L.4242 / 2014).  If any provision of these Terms become contrary to the law, ceases to be in effect and does not apply, without in any way undermining the validity of the other terms.

1. Shipping Details

The products are shipped internationally, to the countries listed in the relevant list posted on the Site. If the country you wish the parcel to be shipped is not on the list please contact us by e-mail. For delivery, we use the shipping companies DHL and  Eurofreight, who provide  shipment tracking code, which  enable the buyer to monitor the progress of the item’s transfer.

All products advertised on the Site are handmade. That’s why 15-30 business days are needed to be built.  The shipping company takes 4-7 business days to deliver the parcel.

1. Delivery delay for reasons of force majeure.

If for reasons of force majeure (e.g. bad weather, strikes, etc.) we can not construct the products within the agreed time, we will inform you by phone or e-mail to tell us if you wish, under these circumstances, to complete your order. In any case, the manufacturer does not bear the responsibility for delaying the delivery of the product, at the moment it has been handed over to the shipping company.

1. Payment:

The bank account to which you can deposit the price (amount) of your order are the follow (as follows):

GR7701101910000019144069747 D. Koukouras & CO Limited Partnership National bank of Greece ETHNGRAA.

GR4402600330000280201457017 Eurobank.

1. Site Browsing:

As a visitor you can browse freely on the Site without being obliged to provide any of your personal information.
If you wish to register as a member of our store and create an account, we will ask for your name and e-mail address, as well as a username and a password which you will use to connect each time with your account. The company is not responsible for any technical problems that may occur to the users of the online store when they attempt access to or during the visit to the site and are related to the operation or compatibility of their own infrastructure using of the website. Also, the Company does not bear any responsibility for acts or omissions of third parties (unrelated to the company persons) and unlawful interventions from third parties in products and / or services and / or information available through its online store. Where this website contains references to third party websites, the company is not responsible for the content of these pages, as well as for any damage or damage that may result from their use as the visitor has access to them exclusively at their own choice and responsibility. Users of the Site are bound not to use the Company’s online store for sending, posting or otherwise transmitting illegal, harmful, threatening, racist, offensive, disturbing, slanderous, defamatory, vulgar, obscene, libelous or harmful to minors content. In addition, the visit and the transactions through the website must be for personal and private use and solely for legitimate purposes and in a manner that does not restrict or impede its use for third parties. The visitor is obliged to use the site in accordance with the law, the good morals and the present terms, and not to commit any acts or omissions that may cause damage or malfunctioning or affect it or endanger the provision of these services.

8.  Protection and processing of personal data 

Some personal data (such as address, phone, etc.) will be requested if you wish to place an order, to facilitate the company’s communication with you and shipment of your purchased items This personal data is necessary to make your purchases from the Site and most of these will be requested only on your first purchase if you sign up as a member. During your next purchases you will be asked to simply confirm some of the above information regarding the delivery process. We ask for just as much information as we need in order for you to enjoy a consistent delivery of the products you order, secure payment of your order and personalized service based on your needs and preferences, according to your order. In any case, the user agrees that the information he submits to the Site is complete, correct, true, accurate and valid and that if they changed, he will inform the relevant Service of the Site so that the recordings are kept complete, correct, true, and valid. The company collects and processes these data for its own use and benefit by strictly following the principles of personal data protection provided by the applicable laws and international conventions and will not make any unlawful and without your prior written permission use of them for advertising or any other reasons. The sites owner company expressly states that she does not disclose, publicize, sell, exchange part or all of your personal information and information you trust us, in any way. The Company makes every reasonable effort to safeguard the user’s personal data by following stringent security measures that, at its discretion, may be altered or modified. However, users are advised that sending confidential information through e-mail is not the safest way of sending data, as it involves the risk of unauthorized copy by third parties. The company is bound by law and is required to keep secure as well as to ensure the protection of the personal data of each customer and registered member which uses the online store of the company. Under no circumstances will your personal data be used or processed by a third party, natural or legal, for spam or for sending promotional material that you have not requested. Also, in no case your personal data will be given to other persons without your permission. All information’s of each order and the personal details of each member of the Site are confidential and encoded so that they cannot be used by anyone other than the owner of Site. The personal data of Site members are stored, used and processed solely by the company, in order to better serve them with regard to electronic conciliation operations. In any case, although the company makes every reasonable effort to safeguard the user’s personal data by applying strict security measures, users are nevertheless advised that the sending of confidential information via e-mail is not the safest way of sending as it involves risks of unauthorized copy from third parties.

9. Return Policy

No return of a dispatched product shall be accepted unless it is a product which is verified to have a genuine defect, which cannot be repaired by the manufacturing company, or its repair will be unprofitable or deteriorates the use of the item. The right of return for defective products must be exercised, with a written notice and then by sending the products to the company, no later than fifteen (15) days after delivery to your declared place and in any case the returned product must be accompanied by the invoice / delivery slip of our company. In this case, the manufacturer is obliged to replace the defective product and send the new one to his purchaser at his own expense. Advances paid to the company at the stage of the order, in the event of unlawful cancellation prior to the dispatch of the product, are not refunded and remain for the benefit of the company as compensation for the purchase of the necessary materials and the work offered for the manufacturing of the product.

10. Limitation of Liability.

In any case, the products sold must be used in accordance to their intended purpose and instructions for use. The manufacturer does not assume any responsibility for damages caused either to the purchasers of the products or to any third party from abuse or misuse of the product or from using the product outside the scope for which it is manufactured as well as from using the product by minors or persons lacking the required intellectual clarity.

11. Electronic Dispute Resolution

Since February/15/2016, the European Commission’s Online Dispute Resolution (ODR) platform has been in place, allowing both consumers and traders to resolve their differences electronically whether they concern domestic or cross-border transactions. The ODR is directly linked to the appropriate Alternative Dispute Resolution (ADR) bodies in each country, which are responsible for handling the complaints. Each dispute settlement body shall apply its own rules and procedures. These are usually simpler, faster and less expensive than court recourse. However, the choice of the operator must be agreed by both parties.

In our country (Greece – Hellas) the responsible bodies are

1. A) The Independent Authority “Hellenic Consumer Ombudsman”
2. B) The Mediator of Banking – Investment Services.